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From kitchens and worktables across Thailand

Every piece is a special round its maker opens for just a little while — grab yours before the round closes, and talk to the maker directly.

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Help centre
  1. It didn't arrive, it arrived damaged, or it isn't what was described
  2. Why can't I cancel my order?
  3. Why did my order cancel itself?
  4. The shop wants to change my order — what now?
  5. When do I get my refund?
  6. How do I pay?
  7. Where is the pickup address?
  8. Why can't this shop deliver to me?
  9. When can I leave a review?
  10. The shop isn't replying — what now?
  11. What is a “round”?
  12. I bought a seat in a class — what now?
  13. I booked an experience — what now?
  14. I booked a service — what now?
  15. Meeting safely
  16. Selling a class, an experience or a service on joyzii
  17. Having a stall at a market on joyzii
← Back to the help centre

The shop isn't replying — what now?

Every order carries its own chat with the shop. Open the order from My purchases and tap “Chat with the shop” under “Need help?”. It lands in the same thread you have always had with this shop, with an order card so they can see which order you mean.

Shops on joyzii are the people making the things, answering their own messages — many of them are mid-bake when you write. Slow replies happen. We do not guarantee a reply time, and we will not invent a number we do not control.

Some shops also list Instagram or LINE. When they do, those appear on the order page after the shop accepts.

If the order is still inside the cancellation window, the cancel button is on that same order page (see the cancellation article).

If something is genuinely wrong — a scam, or something inappropriate — use Report on the shop's page or the round's page. Reports reach the team for review.

Still stuck?

If it is about one particular order, message the shop from that order — they answer themselves, and they can see your order right there in the chat.

Go to My purchases

If a shop cannot fix it, message the joyzii team. We read every message and answer as soon as we can.

Contact the joyzii team