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From kitchens and worktables across Thailand

Every piece is a special round its maker opens for just a little while — grab yours before the round closes, and talk to the maker directly.

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  1. It didn't arrive, it arrived damaged, or it isn't what was described
  2. Why can't I cancel my order?
  3. Why did my order cancel itself?
  4. The shop wants to change my order — what now?
  5. When do I get my refund?
  6. How do I pay?
  7. Where is the pickup address?
  8. Why can't this shop deliver to me?
  9. When can I leave a review?
  10. The shop isn't replying — what now?
  11. What is a “round”?
  12. I bought a seat in a class — what now?
  13. I booked an experience — what now?
  14. I booked a service — what now?
  15. Meeting safely
  16. Selling a class, an experience or a service on joyzii
  17. Having a stall at a market on joyzii
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Where is the pickup address?

A pickup round names its rough area on the round's own page (“Thonglor, Bangkok”, say) so you can tell whether collecting is realistic. The exact address appears on your order page once the shop has accepted your order; if the round accepts orders automatically, it appears once you've paid.

This is not just hidden on screen: until then the database does not hand that address out at all. Many sellers make things at home, so a home address is only ever shown to someone the seller said yes to herself, or who has paid.

Once it is there, open the order from My purchases to see the full address, the time slot you picked, and — if the shop dropped a pin — a map of the meeting point.

Delivery and shipping orders have no pickup address; the order page shows the address you entered instead.

Still stuck?

If it is about one particular order, message the shop from that order — they answer themselves, and they can see your order right there in the chat.

Go to My purchases

If a shop cannot fix it, message the joyzii team. We read every message and answer as soon as we can.

Contact the joyzii team