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From kitchens and worktables across Thailand

Every piece is a special round its maker opens for just a little while — grab yours before the round closes, and talk to the maker directly.

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Help centre
  1. It didn't arrive, it arrived damaged, or it isn't what was described
  2. Why can't I cancel my order?
  3. Why did my order cancel itself?
  4. The shop wants to change my order — what now?
  5. When do I get my refund?
  6. How do I pay?
  7. Where is the pickup address?
  8. Why can't this shop deliver to me?
  9. When can I leave a review?
  10. The shop isn't replying — what now?
  11. What is a “round”?
  12. I bought a seat in a class — what now?
  13. I booked an experience — what now?
  14. I booked a service — what now?
  15. Meeting safely
  16. Selling a class, an experience or a service on joyzii
  17. Having a stall at a market on joyzii
← Back to the help centre

When can I leave a review?

Reviews on joyzii come only from people who really bought. There is no way to review a shop you never ordered from — and reviewing opens when your order is:

  • Completed

An order reaches that status when YOU confirm you received it, on the order page. That button appears while the order is:

  • Picked up
  • Delivered
  • Shipped

Confirming that you received an order cannot be undone. Tap it only when the thing is genuinely in your hands.

One order can be reviewed once, and there is no edit or delete — deliberately. Stars alone are fine; words are optional. The shop may reply once.

Still stuck?

If it is about one particular order, message the shop from that order — they answer themselves, and they can see your order right there in the chat.

Go to My purchases

If a shop cannot fix it, message the joyzii team. We read every message and answer as soon as we can.

Contact the joyzii team