1.1 joyzii's owner ("joyzii", "we"), a sole proprietor in Thailand (moving to joyzii's company once it is registered), is the data controller for the joyzii website and apps. We are based in Chiang Mai, Thailand. Contact us at hello@joyzii.com or through the joyzii team chat in the app; our postal address is available on request.
2.1 Account: the email or phone number you sign in with, your account ID, the name and photo you choose, and what Apple, LINE or Google sends when you sign in with them.
2.2 Orders and bookings: what you order or book, payment records, a receipts email, delivery addresses and pins, the recipient's name and phone, your answers to a business's questions, and stay requests.
2.3 Content and messages: reviews, photos and clips (with their sound), your profile, chats, reports, cancel and refund requests, and what you raise with our team.
2.4 Businesses: business details and contact handles, the address and exact pin, team members, the payout account, evidence for claiming a place page, course progress, and, if the joyzii team builds your shop, your agreement and what you send us.
2.5 Use and device: follows, saves and round alerts; your push token if you turn on notifications; a rough location (about 1 km) when you search near you, which the app does not store and the website remembers in a cookie, as it does the area you choose; IP address and access times; and cookieless website visit statistics.
2.6 From others: payment results from Stripe; member details a studio records; and, for place pages, a place's details and contacts from public listings and an earlier listings archive (NomadRental), confirmed with the place.
3.1 Answers about allergies, dietary needs (such as halal or vegetarian), or health or access needs are sensitive data. Answering is optional. When you choose to answer, you consent to us sending that answer to the business that asks, for that order or booking only; we never keep it for next time.
3.2 "Remember my answers" never saves them: it keeps only your sizes and measurements, and you can turn the saving off, or delete what it saved, on your account page. If you do not answer, the business may be unable to cater for the need.
| Purpose | Legal basis |
|---|---|
| Accounts, orders, bookings, payments, delivery, chat, support and payouts to businesses | Performance of a contract |
| Preventing fraud and misuse, handling reports and disputes, keeping evidence, security, improving the service and suggesting what fits you, and building place pages and contacting places | Legitimate interests |
| Accounting and tax, computer traffic data, and lawful requests from authorities | Legal obligation |
| Push notifications, nearby search, your review clip in Videos, marketing, and AI help writing your shop's text | Consent |
| Sensitive answers (clause 3) | Explicit consent |
4.1 You can withdraw consent at any time in the app, in your device settings or by contacting us, without affecting use made before. Without data a service needs (such as an account, an address or a payout account), we cannot provide that service.
5.1 Public: business pages and what businesses post, your reviews with the name you chose, your review clip in Videos if you agree, and your profile if you set a link name. A business's location is shown only as a rough area of about 1 km, except an address the business publishes and a stay building's address and position.
5.2 The other side of an order or booking, including team members a business gives access, receives what that order or booking needs, such as names, delivery or booking details, contact details, answers and messages. A business may use it only for that order or booking, and answers for its own use of it.
5.3 The joyzii team accesses data, chats included, where a task needs it: support, reports, disputes, safety, payouts, or where the law requires.
5.4 Service providers (where they process data):
5.5 Providers acting for us process data only on our instructions and must protect it at least as well as this notice does. Stripe, Apple, LINE and Google also use some data under their own privacy policies.
5.6 Banks and card networks, for payouts, refunds and payment disputes, where an order's details and messages may be evidence; authorities, where the law or a lawful order requires it; and a successor if joyzii's business is transferred.
6.1 The providers in 5.4 process your data in Singapore, the US and Japan. We rely on the transfer being necessary to perform our contract with you or, for AI help, on your consent, and on each provider's data-protection terms.
8.1 Under the personal data protection law you may ask to access and copy your data, have it transferred, correct it, have it deleted or anonymised, restrict or object to its use, and withdraw consent, on the conditions the law sets. You may complain to the Office of the Personal Data Protection Committee (PDPC).
8.2 You can close your account yourself on your account page, in the app or on the website, once nothing is still open on it (such as an unfinished order or money owed); this deletes your data except what clause 7 keeps. For any other request, write to hello@joyzii.com or use the team chat. We may ask you to confirm who you are, and will act within 30 days of receiving the request.
9.1 The website uses only the cookies and browser storage it needs to work (such as sign-in, language, the area you choose and basket) and, when you pay by card, Stripe's fraud-prevention cookies; it uses no advertising or tracking cookies.
10.1 We may change this notice; the date at the top shows the current version, and where the law requires it we will tell you, or ask for your consent, first.