1.1 joyzii ("we") is run by joyzii's owner, a sole proprietor in Thailand (moving to joyzii's company once it is registered). By using joyzii's website or apps, you accept the version of these terms in force at the time.
2.1 joyzii is an online marketplace, an intermediary between you and the shops, studios, instructors and places ("businesses"). The business is the seller, provider or landlord, and answers for what it offers. Your contract is with the business; joyzii is not a party to it.
2.2 joyzii receives payment for a business's goods and services as the business's agent, and paying joyzii in full is paying the business.
3.1 The information you give must be true, and what is done through your account counts as done by you.
3.2 You must be 13 or older. If you are under 20, you need a parent's or legal guardian's consent, which you confirm by using joyzii.
4.1 Payments through joyzii are in Thai baht, by the methods offered at payment, through Stripe, and the total shown before you pay includes any joyzii fee.
4.2 Any joyzii fee is the same whichever way you pay through joyzii, and paying by card never costs more.
4.3 Pay only through joyzii, and do not ask anyone to pay outside it, except where a stay's terms or a pay-at-the-studio class say you pay the business directly. joyzii is not responsible for money paid outside joyzii.
5.1 You may cancel before you pay. After you pay, the business decides any refund of its price, except where joyzii decides under the service's refund rules shown or linked before you pay. Those rules are part of these terms, joyzii's fee is refunded only as they say, and these terms prevail over any help page.
5.2 A PromptPay refund is paid once you answer Stripe's email asking for a bank account. joyzii is not liable for delays at Stripe or the bank, or while a refund waits for your answer.
6.1 joyzii has zero tolerance for objectionable content and abusive users. Do not post or send abuse, threats, hate speech, sexual content, scams, fake reviews, spam, or anything unlawful or infringing. Do not hack, scrape or disrupt the service.
6.2 You can report content or users, including an infringement of your rights, on joyzii or at hello@joyzii.com, and block other users. We aim to act on reports of objectionable content within 24 hours, by removing the content and, where warranted, closing the poster's account.
7.1 What you post stays yours. You confirm you have the right to post it, and give joyzii and its service providers a free, non-exclusive, worldwide licence to store, reproduce, adapt and publish it on joyzii and in links people share, and to promote joyzii, following any choice in the app.
7.2 The licence ends when the content is deleted, except for reviews and messages that remain after an account closes, and copies kept as evidence or already made for sharing or promotion.
8.1 We have no duty to review content before it appears, but we may refuse, remove or hide content, and limit, suspend or close an account, for a breach of these terms or the law, repeated infringement, suspected fraud, a risk to others or to joyzii, misuse of refunds, reports or payment disputes, or where the law requires it.
9.1 We provide the service as it is. A "verified" or "checked" mark covers only what it names, at the time it was checked; beyond it, joyzii does not vet, certify or insure any business.
9.2 joyzii is not liable for (1) what a business or another user does or offers, even where joyzii collected the payment, passed on a message, confirmed a booking or wrote the business's page; (2) indirect loss; or (3) acting under clause 8 in good faith.
9.3 If joyzii is liable to you for a matter, the most it owes is the greater of what you paid through joyzii for it and ฿1,000.
9.4 Nothing in these terms removes a right the law does not let a contract remove, or limits joyzii's liability for harm to life, body or health caused by joyzii's intent or negligence or by anyone joyzii is responsible for, or for joyzii's fraud or gross negligence. If a clause cannot be enforced, the rest still applies.
10.1 If you break these terms or the law and someone claims against joyzii because of it, you cover joyzii's reasonable losses and costs, to the extent your conduct caused them.
11.1 We may change these terms, and ask you on joyzii to accept a material change. If you keep using joyzii after a change takes effect, you accept the new version; if not, you may close your account.
12.1 Thai law and the Thai courts apply, and the Thai version prevails.
12.2 Contact us at hello@joyzii.com or in the team chat in the app. Our postal address is available on request.