These terms are an agreement between joyzii's owner ("joyzii"), a sole proprietor in Thailand (moving to joyzii's company once it is registered), and you, the owner of a shop, studio or place on joyzii. The Terms of use also apply. You must be 20 or older and able to act for your business, and you answer for your team. Contact joyzii at hello@joyzii.com or in the team chat in the app; its postal address is available on request.
You are the seller, instructor or landlord, and the contract with the customer is yours. joyzii runs the platform, is not your employer or partner, and acts for you only as clauses 5 and 14 say. You must follow every law that applies to your business, including licences and taxes. The safety of what you sell and of the people who come to you, and any insurance, are yours.
3.1 Listings must be true and current. Honour what a customer ordered or booked unless she agrees to a change in the app.
3.2 Customers must pay through joyzii, except as clauses 13 and 14 allow, and the price is the same whatever the method. Never add a card fee under any name.
3.3 Not allowed: anything illegal or that Stripe forbids, alcohol, tobacco and vapes, cannabis and kratom, medicines, weapons, counterfeits, live animals, sexual services, gambling and loans.
3.4 Use customers' details only for their order or booking.
joyzii's fees and commission are those in force when the customer orders, as the app shows; a rise in what you pay applies only to orders placed after 15 days' notice. A fee for your business alone binds once the owner accepts it in the app.
5.1 You appoint joyzii as your agent to collect customers' payments through Stripe. A customer who has paid joyzii has paid you, and joyzii's only duty for that money is to pay it out under this clause.
5.2 joyzii pays what is due for completed orders weekly, or as the app shows, into a bank account in your or your business's name, as the statement in the app records. Before paying, joyzii or Stripe may require you to verify your identity.
5.3 joyzii may hold payouts for 72 hours after a payout-account change and until the name is checked; during a card dispute, open case or verification; on suspicion of fraud or breach; during a suspension; or where the law requires.
5.4 joyzii may deduct from your payouts refunds, its fees, disputed amounts, required tax and anything else you owe under these terms, and you repay any shortfall when asked.
6.1 After payment, refunding your price is your decision under the rules the app publishes for your area; joyzii's own fees follow joyzii's policy.
6.2 If an order is not delivered, not as listed or not acted on, joyzii may decide, refund the customer and deduct it from your payouts. You must give any refund the law requires.
6.3 If a card dispute is lost, joyzii need not pay you for that order and may recover what it paid.
You keep your content and give joyzii and its providers a free, worldwide, non-exclusive licence to use, show, adapt and share it, with your business's name and logo, to run and promote joyzii, continuing for material already made even after you delete it or these terms end. You confirm you have the rights to it. A page joyzii built for you becomes your content once you claim it, and you must correct it.
joyzii decides what it lists and may hide any listing. It may suspend or close your business and hold payouts if you breach these terms or the law or put customers or joyzii at risk. It may then cancel or refund open orders, and acting in good faith it is not liable for your lost sales or other loss. Clauses 3.4, 5.4, 6, 9 and 10 survive the end of these terms.
You cover joyzii for claims, losses, fines and reasonable costs, including legal fees and Stripe or card-network charges, arising from what you sell, your content, or a breach of these terms or the law by you or your team, except as caused by joyzii. joyzii may deduct them from your payouts.
joyzii provides the service as it is. It is not liable for indirect loss or lost profit. If joyzii is liable to you for a matter, the most it owes is the greater of the fees you paid it in the 12 months before and ฿5,000, except for payouts due to you and what the law does not allow to be limited.
joyzii may change these terms. For a material change it asks the owner to accept in the app; if you do not, you may stop using that service. Thai law and Thai courts apply, and the Thai text prevails.
Delivery is yours, within Thailand. An order completes when the customer taps "I got it", or when joyzii treats it as complete after the time shown. The customer pays joyzii's fee on top of your price.
You choose whether members pay through joyzii (clause 5), at the studio, or both; joyzii holds none of the money paid at the studio. Through joyzii, the member pays joyzii's fee on top of your price. If you close or cannot provide a pack or membership, you refund the unused part.
You are the landlord. The lease, rent and deposit are between you and the guest, and paid to you directly. The guest's booking fee is joyzii's; ask for no money and share no bank or contact details before it is paid. Until you run bookings yourself, joyzii's team may confirm them for the place on what you told it; they bind you, and joyzii is not liable for them.