This page is a draft. It is written from what the product actually does today, and it has not been reviewed by a lawyer yet. We will keep making it clearer — if any part of it does not read straight, tell us.
It is our only channel right now, and it is one we actually read. There is no phone line and no shop front to walk into, and we would rather say so than print a number nobody answers.
We are a small team. We read every message and answer as soon as we can. We are not promising a number of hours yet, because we would rather tell you the truth than a figure we cannot keep.
Open that order from My purchases and message the shop directly — they answer themselves, and they can see your order right there in the chat. If the shop cannot fix it, then come to us.
Read common questions