It is a channel we actually read. There is no phone line and no shop front to walk into, and we would rather say so than print a number nobody answers.
We are a small team. We read every message and answer as soon as we can. We are not promising a number of hours yet, because we would rather tell you the truth than a figure we cannot keep.
Open that order from Activity and message the shop directly — they answer themselves, and they can see your order right there in the chat. If the shop cannot fix it, then come to us.
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